Sydney Height Safety & Solutions

Description

PMAOMIR650A Manage a Crisis

This unit covers the competency to manage through a crisis. It applies to a person who would typically be a manager/senior manager for the organisation.

In a typical scenario, a person would establish and manage the implementation of crisis management and intervention strategies which can be used to reduce the risk to the organisation's personnel, other responders, commercial, reputation and contractual assets during incidents. A crisis is defined as an incident of a magnitude that affects the integrity and effectiveness of the organisation or is liable to cause a significant problem to the business.

Course Units

* Minimising escalation of the crisis

* Establishing contingency plans for dealing with the crisis

* Sourcing and managing of resources required

* Manage communication within and outside the organisation

* Optimise the organisational response to minimise impact of the crisis

* Ensure that organisational response is appropriate

* Use communication skills to deal with stakeholders' concerns

* Define the crisis

* Establish communication

* Assess crisis

* Implement crisis management plan

* Document and review crisis and response

* Manage post crisis operations

Assessment

* Observation of processes and procedures

* Oral and/or written questioning on required knowledge and skills

* Testimony from supervisors, colleagues, clients and/or other appropriate persons

* Inspection of the final product or outcome

* A portfolio of documentary evidence

* Simulation and/or scenario analysis.

All assessments must be valid, reliable, fair, flexible and sufficient evidence should be accumulated to demonstrate the required competence.

Accreditation

Assessment statement

Competency statement

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