Sydney Height Safety & Solutions

Description

PMAOMIR321A Manage communication systems during an incident

This unit covers the management and availability of effective communication systems during an incident. The person would typically respond to the incident coordinator or the incident manager.

In a typical scenario the person may estimate the communication needs and set about to provide them. Depending upon the nature of the incident, this may include a wide range of communication processes. It could for instance include the provision of a telephone centre to handle media requests, inquiries from families, and secure lines of communication between the incident centre and outside authorities. The likelihood of the communications being disrupted by the incident would need to be planned and the provision of alternative radio communication equipment and facilities may be required.

Course Units

* Identifying the stakeholders and their communication needs
* Provision of the communications systems required
* Establishing the communication channels to keep the stakeholders linked
* Being able to prioritise the needs and availability of resources.
* Be able to prioritise and respond to requests and requirements
* Be familiar with communication equipment and systems available
* Be able to work in a stressful environment
* Check existing communications systems
* Provide necessary communications systems
* Prepare contingency plans
* Keep a record of the incident
* Control hazards concerned with the communications systems
* Respond to problems

Assessment

This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of 'what if' scenarios both in the facility (during demonstration of normal operations and ‘walk throughs’ of abnormal operations) and off the site.

Assessment for this unit of competency will be by way of simulation or observation under incident conditions. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations that can include a variety of incident circumstances

Accreditation

Assessment statement

Competency statement

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